LLC "ROST" guarantees the quality and safety of LuxeForm products and products of other manufacturers that can be purchased from us. Certificates of quality for the products can be viewed following the link to our website (https://rost.ua/documents/certificates).
The warranty period for Luxform products is 3 years, subject to proper installation and operation, compliance with the recommendations published on the manufacturer's website in the relevant technical manuals, compliance with the instructions on how to install and operate built-in appliances and plumbing fixtures and compliance with the instructions on how to use cleaning products.
In accordance with the Articles 8 and 9 of the Law of Ukraine «On the Protection of Consumer Rights» (https://zakon.rada.gov.ua/laws/show/1023-12#Text), within 14 days not including the day of the purchase, you have the right to return or exchange any purchased product which has not been used, provided you have preserved its commercial appearance (protective film has not been removed and packaging is available) and the payment document. The money will be returned within 7 days. Products made in accordance with the measurements of the customer are not subject to return (Appendix №3).
Should you detect a manufacturing defect, you will be entitled to exchange the product or claim a refund, in which case you will need to file a claim. In the claim you should indicate the order number and provide a photo or video on/in which the nature of the defect should be clearly visible as well as provide the payment document. Should it be impossible to attest the defect only by a photo or video, our representative will be sent to you for a detailed inspection and investigation of the nature of the product's defect. In some cases, we need to carry out a thorough investigation. Should that be the case, you will need to return the product at your own expense. Should the claim be accepted, your expenses will be compensated.
Should the conditions of transportation, storage, installation or operation be violated, claims will not be considered.
If the delivery of the goods is done by the client with the help of a delivery service, ROST LLC is not responsible for damage to the goods during the transportation. Therefore, make sure you check the package contents and the absence of mechanical damage and upon the delivery in the presence of the representative of the delivery service. Should goods be damaged during the transportation, an act on damage must be issued by the delivery service. We cannot guarantee that the dispute will be resolved in your favour if the goods have not been inspected at the time of the delivery. Please, always check the package contents and absence of defects in the goods.
We recommend using the delivery service of Rost LLC. In such cases, Rost LLC will compensate for any mechanical damage and even loss of goods during the transportation. This way you can receive your order without additional costs and time consumed.
The exchange and return of the goods take place at the point of purchase. You can submit your claim by writing to reklamatsiia@rost.ua, contacting your manager or calling the hotline on 0 800 218 001 (free calls in Ukraine) - choose the way which is convenient for you.
Working hours:
Monday - Friday: 9:00 - 17.00
Saturday: 9.00 - 15.00